Simon Wood
Well Hung Meat
"Online booking and tracking streamlines our operation as it allows us to easily change delivery requirements. For example, customers may want to pay for a timed delivery. Also, as we are dealing with perishable goods they can give instructions as to where the parcels can be left for safe collection. All of this information can be entered into the system for the couriers to follow as the parcels make their way from our base through the APC Overnight network. The system also comes into play on the rare occasion when we need to quickly locate a parcel."
FAQs
Please select a section:
- General
Have you any vacancies? APC do not manage depot employees from head office. Please contact the manager of your local depot to enquire about vacancies. If you are interested in working for us at Head Office please use the contact us section of the web site.
How can I make a comment about your service? We are always interested to hear your comments and suggestions about the service you have received from APC. Please use the contact us section of the web site.
Where can I find your terms & conditions? Click here to read our terms and conditions of carriage.
- Operational
Can I collect my parcel myself? Of course, if you have had a 'We Called Card' left by our driver and you prefer to collect an item by calling your local depot. Please phone them to verify that the item has arrived back in the depot before going to collect it and to check opening hours. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.
Can my parcel be delivered to another address? Items may only be redirected with permission from the sender. For security and contractual reasons we cannot accept redirection instructions from a recipient until the sender has authorised us to do this. If you are expecting to receive an item and want it to be delivered to a different address, please contact the sender who can in turn give us the authority to do this.
How can I track my parcel? There are two ways of tracking your parcel. Firstly you can register and obtain an ID and password which will allow you to login to enter the customer area where you can track your parcels. Alternatively for single consignments you use the Track Your Parcel form on the left.
How do I arrange a re-delivery? Call the number of your local depot written on the 'attempted to deliver' card quoting the consignment number and they will be happy to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time of day.
How do I get a proof of delivery (POD)? There are two ways of getting a POD. Firstly you can register here and obtain an ID and password which will allow you to login to enter the customer area to see all of your POD's. Alternatively for single consignments you can use the Track Your Parcel form on the left of this page. If you are having difficulties obtaining your POD using either of the above methods please contact your local depot.
I've received a card telling me I've missed a delivery, what do I do now? Call the number on the 'We Called' card to re-arrange delivery or to arrange to collect the parcel from your local depot.
What if there's nobody in to receive the parcel? APC will only deliver to the address specified by the sending customer and can not vary this without permission. If nobody is available to accept delivery we will leave an attempted to delivery card with details of the local depot for you to contact to re-arrange delivery to the same address on a different working day. Please note that we are not able to guarantee delivery at a specific time. You also have the option of collecting the item from your local depot. You will need to bring the card they left and one additional form of identification (such as a driving licence or household bill) bearing the address that the item was sent to.
When will my parcel be delivered? For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some rural locations). When an item is booked with APC, the sender will specify delivery from our range of services. This is normally for delivery by 09:00, 10:00, 12:00 or 16:00 on the next working day (Mon-Fri). Delivery will be attempted between 08.00 and the selected delivery time. We can also deliver by 7:30 am to most major cities (please contact your local depot to check availability and price. A Saturday morning service is available to most areas for which a premium is charged.
- Problems
My delivery has some parcels missing what happens now? Unfortunately parcels do sometimes get lost in transit. This may be because a label has become detached and the parcel is therefore unidentifiable. Rest assured that APC always try very hard to reunite the rightful owner with their missing parcel when this happens. In the case of partial loss you must notify your account holding depot in writing within three working days of the delivery date. For total loss you must notify them within 28 working days. This must then be followed in writing with supporting documentation of your claim within 42 days.
My parcel is damaged what do I do? Whilst APC takes great care of parcels in the system, regretfully accidents do sometimes happen. When this occurs you will need to make a claim, obviously this has to be within a specified time limit otherwise the claim will be rejected. In the case of damage you must notify your account holding depot in writing within three working days of the delivery date. This must then be followed in writing with supporting documentation of your claim within 14 days.
What happens if my parcel does not arrive as expected? We take great care of your parcels, although the error rate is extremely low occasionally mistakes do happen and this is how we put them right. We will notify you if a parcel has been mis-sorted and is at the wrong depot. APC will offer to upgrade your delivery to a next day delivery by 10 am at no extra charge. If your parcel has been sent on a timed delivery, and absolutely has to be delivered the same day we will arrange for a same day courier. Please be aware that we will contact the intended recipient to verify that there will be someone available to receive the parcel. This is to eliminate the risk of an unnecessary and expensive journey. Once confirmed we will arrange for the same day delivery.
- Using Our Services
How can I get information on opening an account? Contact your local depot
How do I book online? Once you have opened an account with your local depot they will be able to advise how to use our online service.
How do I decide which APC depot to use? APC operate a network of depots who have exclusivity within their area. You cannot use a depot from a different area except by special arrangement with the local depot. This can sometimes be arranged if you are an existing customer has moved address.
To find the details of the depot who cover your area, you can use the "Find your APC Depot" option on the left of this page. Enter your postcode or town name and we will direct you to your Depot's contact page.How do I get a quotation? APC do not manage customer accounts centrally, so to obtain a quotation you will need to contact your local depot. To do this, you can use the "Find your APC Depot" option on the left of this page. Enter your postcode or town name and we will direct you to your Depot's contact page.
How do I register for a User ID and password? Please register here
How do I send a parcel (one off)? You will shortly be able to book a collection online with us and pay with a credit or debit card. We will collect your parcel on the next working day after the order has been booked. Please check back regularly to see when this service is active. In this interim period please contact your local depot who will be glad to assist you.
- Website
How do I register to use this website? You will first need to choose the register page.
We need a few details about you so that we can be sure that we are displaying the correct information once you have a User ID. As well as your name and email address we will ask for your depot number and account number. If you are not sure about these details, please contact your depot.
Once you have completed the form we will send you an email with your User ID and password.
Depending on your web-browser name and version, the next stage will vary slightly. For example, if using Microsoft Internet Explorer 6, you may see a "cookie alert" - you must grant access to this, in order to proceed with the logging in.
If you use AOL as your ISP (Internet service provider) you may experience some difficulties in logging into the site. The reason for this is security issues and features relating to the AOL web browser. A simple workaround for this is to connect to AOL in the normal way, and then load your preferred web browser outside of AOL (from your desktop or the Programs menu.)
Enter your username and password and click the Login button. (Note that the password is case sensitive, abc is not the same password as ABC or Abc)
Once you are logged in you will then see additional menu options only available to registered users.
How do I view my POD information To view a single POD, use the Track Your Parcel form on the left of this page.
If you are a registered user of the website, log in, using the form on the left of the page. You will then see an additional menu where you can view your PODs. You can list all PODs for a given date or search for individual jobs by consignment or reference number.
You can also download a file containing your POD information which can be read into a spreadsheet program or word processor.
What is the Customer Login section of the website for? If you are a regular user of APC services you may find it helpful to register so that you can see several PODs at one time, for example all deliveries on a specific day, instead of having to type in the consignment infomation each time you send a job.
Logged in users will also be given access to other relevant information from time to time. For example, if you use the APC Customer Connect software, you can download updates from this site.
We will never pass your details to a third party.
What is your website security policy? We take website security seriously.
The Customer Login section of the website uses PHP session cookies to record users logging in/logging out. We do not put permanent cookies onto your computer.
Your password is stored in an encrypted MD5 Message-Digest Algorithm format only. This means your password is only displayed as a jumble of letters and numbers, and is in no way retrievable in clear-text format.
Your initial password is randomly created, ensuring your default password isnt something which can be guessed by others.
We do not store any other information on our customers other then the data needed to run the POD search.
We do NOT share your email address, or any other information, with third parties. This means we won't ever add your email address to spam lists.